Product warranty policy
Thank you for choosing Tension Gear for your recovery and wellness needs. We stand behind the quality of our products and strive to ensure your satisfaction with every purchase. Here are the details of our warranty policy:
- Duration: All Tension Gear products are covered by a 1-year warranty from the date of purchase. This warranty covers any defects in materials or workmanship under normal use during the warranty period.
- Quality Control Testing: Before shipping, all our products undergo rigorous quality control testing to ensure they meet our high standards. This includes testing for durability, functionality, and performance.
- Coverage: Our warranty covers defects in materials or workmanship found in the product under normal use. This includes issues such as malfunctioning parts, manufacturing defects, or other problems arising from normal use.
- Exclusions: Please note that our warranty does not cover damage caused by misuse, abuse, neglect, accidents, or unauthorized modifications. Additionally, our warranty does not cover damage resulting from hand-made alterations or modifications to the product.
- Claims Process: If you believe your Tension Gear product is defective or experiencing issues covered by the warranty, please contact our customer service team. We will assess your claim and provide instructions on how to proceed with a repair, replacement, or refund, as applicable.
At Tension Gear, we are committed to providing high-quality products and excellent customer service. If you have any questions or concerns about our warranty policy, please don't hesitate to contact us. Thank you for choosing Tension Gear.